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Volvo Volvo OnCall Service Required

Volvo OnCall Service Required

Common search variants: Volvo on Call Service Required · Search ignores case and common separators.

DriveNot yet established by verified evidence.
ChargeNot yet established by verified evidence.
ServiceService is appropriate when the message is displayed, particularly if U105000 is stored in the VCM. The supplied evidence does not establish urgency or whether immediate service is required.
Confidence90%

Quick answer

“Volvo on Call Service Required” is a Volvo driver-information message addressed by Technical Journal 36916 when DTC U105000 is stored in the Vehicle Communication Module (VCM).

This page separates verified manufacturer/regulator evidence from supporting material. Unsupported causes, repairs or safety conclusions are not guessed.

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1. What does Volvo OnCall Service Required mean?

“Volvo on Call Service Required” is a Volvo driver-information message addressed by Technical Journal 36916 when DTC U105000 is stored in the Vehicle Communication Module (VCM).

2. Technical explanation

Verified Volvo technical-journal evidence links this message with U105000 in the VCM. The source identifies the VCM as the Vehicle Communication Module and DIM as the Driver Information Module. The journal instructs technicians to follow its service advice when this message and code are present.

3. What system is affected?

Volvo on Call / mobile data services; Vehicle Communication Module (VCM).

4. How serious is this code?

Unknown. The supplied verified evidence does not assign a severity level.

5. Symptoms you may notice

  • DIM message: “Volvo on Call Service Required.”
  • DTC U105000 stored in the VCM, when applicable.

6. Possible causes

  • Not yet established by verified evidence. The supplied evidence associates the message with VCM DTC U105000 but does not provide a cause in the available excerpt.

7. Can I still drive the vehicle?

Not yet established by verified evidence.

8. Can I charge the vehicle?

Not yet established by verified evidence.

9. What you can safely do

  • Arrange diagnosis using Volvo service information if the message is present.
  • Have the Vehicle Communication Module checked for DTC U105000.

10. Step-by-step troubleshooting

  1. Confirm whether the DIM displays “Volvo on Call Service Required.”
  2. Read diagnostic trouble codes from the VCM and determine whether U105000 is present.
  3. If the message and U105000 are present, follow the service advice in Volvo Technical Journal 36916.

11. When to contact service

Service is appropriate when the message is displayed, particularly if U105000 is stored in the VCM. The supplied evidence does not establish urgency or whether immediate service is required.

12. What the service center may check

  • Check the VCM for DTC U105000.
  • Use the latest online version of Volvo Technical Journal 36916, as the source notes that a printed copy should be checked against the latest online version.

13. Possible repair or resolution

  • Not yet established by verified evidence. The supplied source excerpt refers to service advice but does not include the repair procedure or resolution.

14. Affected vehicles

15. Related TSBs / service bulletins

  • Volvo Technical Journal 36916 / NHTSA Manufacturer Communication 11021914, published July 2, 2025: addresses the DIM message “Volvo on Call Service Required” with U105000 set in the VCM.
  • Volvo Technical Journal 36916.1.0 / NHTSA Manufacturer Communication 10253788, published April 17, 2024: addresses the same DIM message and VCM-U105000 condition under mobile data services.

16. Recall information

  • Not yet established by verified evidence. No recall information was supplied.

17. Official manufacturer information

Official NHTSA-hosted manufacturer communications: https://static.nhtsa.gov/odi/ffdd/tsbs/TSBS_RECEIVED_2025-2026.zip#nhtsa_id=11021914 and https://static.nhtsa.gov/odi/ffdd/tsbs/TSBS_RECEIVED_2020-2024.zip#nhtsa_id=10253788. Verified applicability: US-market Volvo S60, S90, V60, XC40, XC60, and XC90, model years 2016–2024.

19. Frequently asked questions

What does “Volvo on Call Service Required” mean?

Verified evidence identifies it as a DIM message covered by Volvo Technical Journal 36916 when U105000 is set in the VCM.

Which fault code is associated with this message?

U105000 in the Vehicle Communication Module (VCM).

Can I continue driving?

Not yet established by verified evidence.

Does this message affect charging?

Not yet established by verified evidence.

Which vehicles are covered by the supplied evidence?

US-market 2016–2024 Volvo S60, S90, V60, XC40, XC60, and XC90 models.

20. Sources & verification

Verified
Volvo Volvo OnCall Service Required: Volvo OnCall Service Required | EV Diagnostics