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Audi Audi pre sense: fault. Please contact service.

Audi pre sense: fault. Please contact service.

DriveUnknown. The supplied verified evidence does not establish whether the vehicle is safe to drive with this message displayed.
ChargeUnknown. The supplied verified evidence does not establish any charging restriction or charging-system effect.
ServiceYes. The alert explicitly states: “Please contact service.”
Confidence90%

Quick answer

“Audi pre sense: fault. Please contact service.” is an Audi OEM alert documented in official Audi service communications for certain 2020–2021 US A7, A8, and e-tron vehicles. The cited bulletin describes it in connection with sporadic lane change assist/intersection assist malfunction. Contact an Audi service provider for diagnosis.

This page separates verified manufacturer/regulator evidence from supporting material. Unsupported causes, repairs or safety conclusions are not guessed.

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1. What does Audi pre sense: fault. Please contact service. mean?

“Audi pre sense: fault. Please contact service.” is an Audi OEM alert documented in official Audi service communications for certain 2020–2021 US A7, A8, and e-tron vehicles. The cited bulletin describes it in connection with sporadic lane change assist/intersection assist malfunction. Contact an Audi service provider for diagnosis.

2. Technical explanation

Verified Audi technical service bulletin evidence lists this exact instrument-cluster message as one of several messages that may appear when lane change assist/intersection assist is sporadically not working. The supplied evidence does not establish a specific failed component, root cause, diagnostic trouble code for this alert, or a universal repair.

3. What system is affected?

Audi pre sense alert; official bulletin evidence associates the displayed message with lane change assist/intersection assist functionality.

4. How serious is this code?

Unknown. The supplied diagnostic record does not establish severity.

5. Symptoms you may notice

  • Instrument-cluster message: “Audi pre sense: fault. Please contact service.”
  • Lane change assist/intersection assist may be sporadically not working.

6. Possible causes

  • Not yet established by verified evidence. The supplied official bulletin excerpt associates the message with sporadic lane change assist/intersection assist malfunction but does not establish a specific root cause.

7. Can I still drive the vehicle?

Unknown. The supplied verified evidence does not establish whether the vehicle is safe to drive with this message displayed.

8. Can I charge the vehicle?

Unknown. The supplied verified evidence does not establish any charging restriction or charging-system effect.

9. What you can safely do

  • Contact an Audi service provider, as the displayed message instructs.
  • Record whether lane change assist or intersection assist is intermittently unavailable and provide that information to the service provider.

10. Step-by-step troubleshooting

  1. A service provider should evaluate the reported Audi pre sense message and any associated lane change assist/intersection assist concern.
  2. Specific diagnostic steps are not established by the supplied verified evidence.

11. When to contact service

Yes. The alert explicitly states: “Please contact service.”

12. What the service center may check

  • Confirm the instrument-cluster message and assess reported sporadic lane change assist/intersection assist operation.
  • Further service checks are not yet established by the supplied verified evidence.

13. Possible repair or resolution

  • Not yet established by verified evidence. The provided bulletin excerpts do not supply a verified repair resolution.

14. Affected vehicles

15. Related TSBs / service bulletins

  • Audi Technical Service Bulletin A9023342063502_7, reported to NHTSA as Manufacturer Communication 10241436; published August 2, 2023.
  • Audi Technical Service Bulletin A9023922063502_6, reported to NHTSA as Manufacturer Communication 10230995; published January 26, 2023.
  • Audi Technical Service Bulletin A9122982063502_5, reported to NHTSA as Manufacturer Communication 10211913; published May 4, 2022.
  • Audi Technical Service Bulletin A9122602063502_4, reported to NHTSA as Manufacturer Communication 10207129; published January 6, 2022.
  • Audi Technical Service Bulletin A9121432063502_3, reported to NHTSA as Manufacturer Communication 10202633; published October 20, 2021.
  • Audi Technical Service Bulletin A9121282063502_2, reported to NHTSA as Manufacturer Communication 10201512; published September 3, 2021.
  • Audi Technical Service Bulletin A9121152063502_1, reported to NHTSA as Manufacturer Communication 10199425; published July 16, 2021.

16. Recall information

  • Not yet established by verified evidence. No recall information was supplied.

17. Official manufacturer information

Verified applicability is limited to US-market 2020–2021 Audi A7, A8, and e-tron vehicles in the supplied database. Official NHTSA-hosted Audi manufacturer communications list this exact message among alerts associated with sporadic lane change assist/intersection assist malfunction. Source: NHTSA Manufacturer Communication 10241436, Audi bulletin A9023342063502_7: https://static.nhtsa.gov/odi/ffdd/tsbs/TSBS_RECEIVED_2020-2024.zip#nhtsa_id=10241436

19. Frequently asked questions

What does “Audi pre sense: fault. Please contact service.” mean?

Official Audi bulletin evidence lists this exact message as an instrument-cluster message that may appear when lane change assist/intersection assist is sporadically not working. A more specific fault meaning is not established by the supplied evidence.

Which vehicles are verified as applicable?

The supplied database verifies US-market 2020–2021 Audi A7, A8, and e-tron vehicles.

Is it safe to drive?

Not yet established by verified evidence. The supplied record classifies drive safety as unknown.

Can the vehicle be charged?

Not yet established by verified evidence. The supplied record classifies charging safety as unknown and provides no charging-related effect.

Is there a verified repair?

Not yet established by verified evidence. The supplied excerpts identify the message and associated intermittent assistance-function concern but do not provide a repair resolution.

20. Sources & verification

Verified
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