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Audi Emergency call function: fault. Function partially available. Please contact service

Emergency call function: fault. Function partially available. Please contact service

DriveNot yet established by verified evidence. The supplied diagnostic record lists safe-to-drive status as unknown.
ChargeNot yet established by verified evidence. The supplied diagnostic record lists safe-to-charge status as unknown.
ServiceContact an Audi service facility. The displayed message specifically instructs the driver to contact service.
Confidence90%

Quick answer

For 2022–2024 Audi Q4 e-tron vehicles in the US, this instrument-cluster message is documented in an official Audi manufacturer communication. It indicates a fault affecting the emergency-call function, with the function only partially available; service contact is requested.

This page separates verified manufacturer/regulator evidence from supporting material. Unsupported causes, repairs or safety conclusions are not guessed.

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1. What does Emergency call function: fault. Function partially available. Please contact service mean?

For 2022–2024 Audi Q4 e-tron vehicles in the US, this instrument-cluster message is documented in an official Audi manufacturer communication. It indicates a fault affecting the emergency-call function, with the function only partially available; service contact is requested.

2. Technical explanation

Verified evidence documents this exact message: “Emergency call function: fault. Function partially available. Please contact service.” The same manufacturer communication also identifies an alternative customer concern in which navigation shows an incorrect location. The supplied evidence states that a DTC may be stored in the E—; the remainder of that workshop finding is not available in the provided evidence.

3. What system is affected?

Emergency-call function. The available evidence also references navigation location accuracy.

4. How serious is this code?

Unknown. The supplied diagnostic record lists severity as unknown.

5. Symptoms you may notice

  • Instrument-cluster message: “Emergency call function: fault. Function partially available. Please contact service.”
  • Navigation may show an incorrect location.

6. Possible causes

  • Not yet established by verified evidence. The supplied manufacturer communication indicates that a DTC may be stored, but the available excerpt does not identify the DTC or a root cause.

7. Can I still drive the vehicle?

Not yet established by verified evidence. The supplied diagnostic record lists safe-to-drive status as unknown.

8. Can I charge the vehicle?

Not yet established by verified evidence. The supplied diagnostic record lists safe-to-charge status as unknown.

9. What you can safely do

  • Arrange service contact as directed by the instrument-cluster message.
  • Record the exact message and whether navigation displays an incorrect location.
  • Do not assume the emergency-call function is fully available while this message is displayed.

10. Step-by-step troubleshooting

  1. No owner-performed troubleshooting procedure is established by the supplied verified evidence.
  2. A service facility can evaluate stored diagnostic information; the provided excerpt notes that a DTC may be stored, without identifying it.

11. When to contact service

Contact an Audi service facility. The displayed message specifically instructs the driver to contact service.

12. What the service center may check

  • Confirm the instrument-cluster message and any report of incorrect navigation location.
  • Check for stored DTC information associated with the condition. The supplied communication states that a DTC may be stored, but the available excerpt does not provide its identifier or diagnostic procedure.

13. Possible repair or resolution

  • Not yet established by verified evidence. The supplied manufacturer communication excerpt does not include the repair procedure or resolution.

14. Affected vehicles

15. Related TSBs / service bulletins

  • NHTSA Manufacturer Communication 10253286: A9124972073609_1, published April 8, 2024. The supplied evidence associates it with the exact emergency-call-function message and, alternatively, incorrect navigation location for applicable Audi Q4 e-tron vehicles.

16. Recall information

  • Not yet established by verified evidence. No recall information was supplied.

17. Official manufacturer information

Official source: NHTSA Manufacturer Communication 10253286: A9124972073609_1 (Audi), published April 8, 2024: https://static.nhtsa.gov/odi/ffdd/tsbs/TSBS_RECEIVED_2020-2024.zip#nhtsa_id=10253286

19. Frequently asked questions

What does this Audi Q4 e-tron message mean?

It indicates a fault involving the emergency-call function and states that the function is partially available. The message directs the driver to contact service.

Can incorrect navigation location occur with this message?

Yes. The supplied official manufacturer communication lists incorrect navigation location as an alternative customer-reported condition.

Is it safe to drive or charge?

Not yet established by verified evidence. Both safe-to-drive and safe-to-charge statuses are listed as unknown in the supplied diagnostic record.

Is there a verified repair?

Not yet established by verified evidence. The supplied excerpt does not provide the repair procedure.

20. Sources & verification

Verified
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