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Audi Intersection assist: fault. Please contact service.

Intersection assist: fault. Please contact service.

DriveUnknown. The supplied verified evidence does not state whether the vehicle is safe to drive with this alert.
ChargeUnknown. The supplied verified evidence does not state whether charging is affected or safe.
ServiceYes. The displayed message explicitly says, “Please contact service.”
Confidence90%

Quick answer

For verified 2020–2021 U.S. Audi A7, A8, and e-tron applicability, this instrument-cluster alert indicates a reported intermittent malfunction of intersection assist/lane-change assist. Official Audi communications direct the customer to contact service.

This page separates verified manufacturer/regulator evidence from supporting material. Unsupported causes, repairs or safety conclusions are not guessed.

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1. What does Intersection assist: fault. Please contact service. mean?

For verified 2020–2021 U.S. Audi A7, A8, and e-tron applicability, this instrument-cluster alert indicates a reported intermittent malfunction of intersection assist/lane-change assist. Official Audi communications direct the customer to contact service.

2. Technical explanation

Audi technical-service communications documented that lane-change assist/intersection assist may be sporadically inoperative when this message appears. The supplied evidence also identifies DTC B200FF9 stored in the driver-assist module in the related PSS 2061489 scenario. The evidence does not establish a single confirmed root cause for every vehicle displaying this alert.

3. What system is affected?

Intersection assist and lane-change assist within the driver-assistance system. The supplied evidence also references the driver-assist module.

4. How serious is this code?

Unknown. The diagnostic record does not provide a severity classification.

5. Symptoms you may notice

  • Instrument-cluster message: “Intersection assist: fault. Please contact service.”
  • Intersection assist/lane-change assist may be sporadically not working.

6. Possible causes

  • Not yet established by verified evidence. The supplied official communications associate the condition with DTC B200FF9 in the driver-assist module, but do not establish a universal root cause from the provided evidence.

7. Can I still drive the vehicle?

Unknown. The supplied verified evidence does not state whether the vehicle is safe to drive with this alert.

8. Can I charge the vehicle?

Unknown. The supplied verified evidence does not state whether charging is affected or safe.

9. What you can safely do

  • Contact Audi service, as instructed by the displayed message.
  • Do not rely on intersection assist or lane-change assist while the fault message is present or the functions are intermittently unavailable.

10. Step-by-step troubleshooting

  1. Have a qualified Audi service provider inspect the vehicle and check the driver-assist module for DTC B200FF9, where applicable.
  2. Not yet established by verified evidence whether owner-performed troubleshooting will resolve this condition.

11. When to contact service

Yes. The displayed message explicitly says, “Please contact service.”

12. What the service center may check

  • Confirm the customer-reported intermittent operation of lane-change assist/intersection assist.
  • Check the driver-assist module for DTC B200FF9, as referenced in Audi PSS 2061489.
  • Apply the relevant Audi technical-service information based on the vehicle’s exact configuration and diagnostic findings.

13. Possible repair or resolution

  • Not yet established by verified evidence. The supplied summaries identify the condition and associated DTC reference but do not provide a verified repair procedure or outcome.

14. Affected vehicles

15. Related TSBs / service bulletins

  • Audi/NHTSA Manufacturer Communication 11002255, A9024932063502_8, published May 22, 2024.
  • Audi/NHTSA Manufacturer Communication 11002155, A9024932063502_8, published May 22, 2024.
  • Audi/NHTSA Manufacturer Communication 10241436, A9023342063502_7, published August 2, 2023.
  • Audi/NHTSA Manufacturer Communication 10230995, A9023922063502_6, published January 26, 2023.
  • Audi/NHTSA Manufacturer Communication 10211913, A9122982063502_5, published May 4, 2022.
  • Audi/NHTSA Manufacturer Communication 10207129, A9122602063502_4, published January 6, 2022.
  • Audi/NHTSA Manufacturer Communication 10202633, A9121432063502_3, published October 20, 2021.
  • Audi/NHTSA Manufacturer Communication 10201512, A9121282063502_2, published September 3, 2021.
  • Audi/NHTSA Manufacturer Communication 10199425, A9121152063502_1, published July 16, 2021.

16. Recall information

  • Not yet established by verified evidence. No recall information was supplied.

17. Official manufacturer information

Verified applicability supplied: U.S. 2020–2021 Audi A7, A8, and e-tron. The official sources are NHTSA-hosted Audi manufacturer communications. Exact applicability and repair direction should be confirmed by Audi service using the vehicle identification number and current service information.

19. Frequently asked questions

What does “Intersection assist: fault. Please contact service.” mean?

Verified Audi communications describe this message in a condition where intersection assist/lane-change assist is sporadically not working.

Is there an associated diagnostic trouble code?

The supplied Audi PSS references DTC B200FF9 stored in the driver-assist module for the related condition.

Can I continue driving?

Not yet established by verified evidence. The supplied information does not provide a drive-safety determination.

Is this a recall?

Not yet established by verified evidence. No recall information was supplied.

20. Sources & verification

Verified
Audi Intersection assist: fault. Please contact service.: Intersection… | EV Diagnostics