Cadillac Super Cruise Unavailable
Super Cruise Unavailable
Quick answer
For certain 2023–2026 Cadillac CELESTIQ, LYRIQ, OPTIQ, and VISTIQ vehicles in the US, “Super Cruise Unavailable” means the Super Cruise feature did not activate or is unavailable. Verified manufacturer communications describe cases where the message appears with “No Road Information,” and a separate case involving the driver-monitoring camera not being able to see the driver’s face.
This page separates verified manufacturer/regulator evidence from supporting material. Unsupported causes, repairs or safety conclusions are not guessed.
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1. What does Super Cruise Unavailable mean?
For certain 2023–2026 Cadillac CELESTIQ, LYRIQ, OPTIQ, and VISTIQ vehicles in the US, “Super Cruise Unavailable” means the Super Cruise feature did not activate or is unavailable. Verified manufacturer communications describe cases where the message appears with “No Road Information,” and a separate case involving the driver-monitoring camera not being able to see the driver’s face.
2. Technical explanation
This is an OEM alert, not a standardized diagnostic trouble code. Verified Cadillac manufacturer communications document that, when Super Cruise is requested on an approved Super Cruise road, the system may fail to activate and the Driver Information Center may display “Super Cruise Unavailable” followed by “No Road Information.” A separate manufacturer communication states that, in one condition, Super Cruise may not have worked correctly since new and the driver-monitoring-system camera may be unable to see the driver’s face. The supplied evidence does not establish a single cause for every occurrence of this alert.
3. What system is affected?
Super Cruise driver-assistance system, including its road-information availability and, in one documented condition, the driver-monitoring-system camera.
4. How serious is this code?
Not yet established by verified evidence.
5. Symptoms you may notice
- “Super Cruise Unavailable” appears in the Driver Information Center.
- Super Cruise fails to activate when an attempt is made to engage it on an approved Super Cruise road.
- “No Road Information” may appear as a secondary message.
- In one documented condition, the only reported symptom may be “Super Cruise Unavailable,” with Super Cruise reportedly never having worked correctly from new.
6. Possible causes
- Road-information-related condition: verified communications describe “Super Cruise Unavailable” together with “No Road Information” when Super Cruise fails to activate on an approved Super Cruise road.
- Driver-monitoring-system camera condition: one verified manufacturer communication states that the B292 driver-monitoring-system camera may be unable to see the driver’s face.
- A single universal cause for this alert is not yet established by verified evidence.
7. Can I still drive the vehicle?
Not yet established by verified evidence.
8. Can I charge the vehicle?
Not yet established by verified evidence.
9. What you can safely do
- Do not rely on Super Cruise while the alert is displayed or while the feature will not activate.
- Maintain control of the vehicle and drive manually.
- Record any accompanying Driver Information Center message, including “No Road Information,” for service diagnosis.
- Arrange Cadillac service evaluation if the condition persists or if Super Cruise has not operated correctly since new.
10. Step-by-step troubleshooting
- Check whether “No Road Information” appears with “Super Cruise Unavailable.” This combination is specifically documented in manufacturer communications.
- Note whether the condition occurs while attempting to engage Super Cruise on an approved Super Cruise road.
- Tell the service department whether Super Cruise has ever worked correctly and whether the alert is the only symptom.
- No owner-performed repair procedure is established by the supplied verified evidence.
11. When to contact service
Contact a Cadillac dealer or qualified Cadillac service provider for diagnosis, particularly if Super Cruise fails to activate repeatedly or has not worked correctly since new.
12. What the service center may check
- Review the Driver Information Center messages and the conditions under which Super Cruise was requested.
- Evaluate the road-information-related condition described in PIT6425B, PIT6425C, and PIT6425D when “No Road Information” accompanies the alert.
- Evaluate the B292 driver-monitoring-system camera condition described in PIT6059C when the system may not be able to see the driver’s face.
- Follow the applicable manufacturer service communication and vehicle-specific diagnostic procedures.
13. Possible repair or resolution
- Not yet established by verified evidence. The supplied evidence identifies documented conditions but does not provide the complete repair procedure or resolution.
14. Affected vehicles
- Cadillac CELESTIQ · 2023–2026 · US
- Cadillac LYRIQ · 2023–2026 · US
- Cadillac OPTIQ · 2023–2026 · US
- Cadillac VISTIQ · 2023–2026 · US
15. Related TSBs / service bulletins
- PIT6425D — NHTSA Manufacturer Communication 11029950, published March 2, 2026. Documents Super Cruise failing to activate on an approved Super Cruise road with “Super Cruise Unavailable” and “No Road Information.”
- PIT6425C — NHTSA Manufacturer Communication 11027697, published January 16, 2026. Documents Super Cruise failing to activate on an approved Super Cruise road with “Super Cruise Unavailable” and “No Road Information.”
- PIT6425B — NHTSA Manufacturer Communication 11024460, published October 18, 2025. Documents Super Cruise failing to activate on an approved Super Cruise road with “Super Cruise Unavailable” and “No Road Information.”
- PIT6059C — NHTSA Manufacturer Communication 11022068, published August 8, 2025. States that, in a documented condition, Super Cruise may never have worked correctly from new and the B292 driver-monitoring-system camera may not be able to see the driver’s face.
16. Recall information
- No recall information is supplied in the verified evidence.
17. Official manufacturer information
Applicable verified evidence: Cadillac US 2023–2026 CELESTIQ, LYRIQ, OPTIQ, and VISTIQ. Official NHTSA-hosted manufacturer communications: PIT6425D (11029950), PIT6425C (11027697), PIT6425B (11024460), and PIT6059C (11022068).
- NHTSA: NHTSA Manufacturer Communication 11022068: PIT6059C · official_tsb
- NHTSA: NHTSA Manufacturer Communication 11024460: PIT6425B · official_tsb
- NHTSA: NHTSA Manufacturer Communication 11027697: PIT6425C · official_tsb
- NHTSA: NHTSA Manufacturer Communication 11029950: PIT6425D · official_tsb
19. Frequently asked questions
What does “Super Cruise Unavailable” mean?
It indicates that Super Cruise is unavailable or did not activate. Manufacturer communications document this message when Super Cruise fails to activate on an approved Super Cruise road.
Why does “No Road Information” appear with this alert?
Verified manufacturer communications document “No Road Information” as a secondary message in cases where Super Cruise fails to activate on an approved Super Cruise road. The supplied evidence does not establish the complete underlying reason for every such case.
Can a camera issue cause this message?
One manufacturer communication states that the B292 driver-monitoring-system camera may be unable to see the driver’s face in a documented condition associated with “Super Cruise Unavailable.”
Is this alert applicable to my Cadillac?
Verified applicability covers US-market 2023–2026 Cadillac CELESTIQ, LYRIQ, OPTIQ, and VISTIQ vehicles.
Is it safe to drive or charge?
Whether the vehicle is safe to drive or charge is not yet established by the supplied verified evidence. The verified guidance supports not relying on Super Cruise when it is unavailable.