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Ford Camera Is Unavailable. Please Contact Your Dealership.

Camera Is Unavailable. Please Contact Your Dealership.

DriveNot yet established by verified evidence.
ChargeNot yet established by verified evidence.
ServiceContact a Ford dealership or qualified service provider. The displayed message itself directs the driver to contact the dealership.
Confidence90%

Quick answer

For certain 2021–2023 US Ford Mustang Mach-E vehicles, the message “Camera Is Unavailable. Please Contact Your Dealership.” is documented in an official Ford/NHTSA communication with an intermittent black center-display screen while reversing and DTC B1578:89 stored in the Image Processing Module A (IPMA).

This page separates verified manufacturer/regulator evidence from supporting material. Unsupported causes, repairs or safety conclusions are not guessed.

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1. What does Camera Is Unavailable. Please Contact Your Dealership. mean?

For certain 2021–2023 US Ford Mustang Mach-E vehicles, the message “Camera Is Unavailable. Please Contact Your Dealership.” is documented in an official Ford/NHTSA communication with an intermittent black center-display screen while reversing and DTC B1578:89 stored in the Image Processing Module A (IPMA).

2. Technical explanation

NHTSA Manufacturer Communication 11008706 (Ford SSM 53020), published October 5, 2024, documents this condition for vehicles built on or before May 30, 2024. The communication evidence identifies the message in the instrument panel cluster, an intermittent black screen in the center display when the vehicle is in Reverse, and DTC B1578:89 stored in the IPMA. The supplied evidence does not establish a root cause or a specific repair procedure.

3. What system is affected?

Camera/display-related functions involving the center display, instrument panel cluster (IPC), and Image Processing Module A (IPMA).

4. How serious is this code?

Unknown. The supplied verified evidence does not assign a severity level.

5. Symptoms you may notice

  • “Camera Is Unavailable. Please Contact Your Dealership.” message in the instrument panel cluster.
  • Intermittent black screen in the vehicle center display when the vehicle is in Reverse.
  • DTC B1578:89 stored in the Image Processing Module A (IPMA).

6. Possible causes

  • Not yet established by verified evidence.

7. Can I still drive the vehicle?

Not yet established by verified evidence.

8. Can I charge the vehicle?

Not yet established by verified evidence.

9. What you can safely do

  • Use normal caution when reversing because the documented condition can involve an unavailable camera display.
  • Contact a Ford dealership or qualified service provider for diagnosis.
  • Do not attempt high-voltage or module repair procedures based on this information.

10. Step-by-step troubleshooting

  1. Have the vehicle checked for DTC B1578:89 in the Image Processing Module A (IPMA).
  2. Document whether the center display becomes intermittently black while Reverse is selected.
  3. Provide the service facility with the exact instrument-panel message and the applicable Ford/NHTSA communication reference: SSM 53020 / NHTSA Manufacturer Communication 11008706.

11. When to contact service

Contact a Ford dealership or qualified service provider. The displayed message itself directs the driver to contact the dealership.

12. What the service center may check

  • Confirm the reported message in the instrument panel cluster.
  • Check for an intermittent black center-display screen when the vehicle is in Reverse.
  • Check the IPMA for DTC B1578:89.
  • Review Ford SSM 53020 / NHTSA Manufacturer Communication 11008706 for applicable service guidance.

13. Possible repair or resolution

  • Not yet established by verified evidence.

14. Affected vehicles

15. Related TSBs / service bulletins

  • Ford SSM 53020, published through NHTSA as Manufacturer Communication 11008706 on October 5, 2024. The supplied evidence applies the communication to the documented camera-unavailable message, intermittent black center display in Reverse, and IPMA DTC B1578:89 for vehicles built on or before May 30, 2024.

16. Recall information

  • Not yet established by verified evidence.

17. Official manufacturer information

Verified source: NHTSA Manufacturer Communication 11008706, Ford SSM 53020, published October 5, 2024: https://static.nhtsa.gov/odi/ffdd/tsbs/TSBS_RECEIVED_2020-2024.zip#nhtsa_id=11008706

19. Frequently asked questions

What does “Camera Is Unavailable. Please Contact Your Dealership.” mean on a Ford Mustang Mach-E?

For the verified 2021–2023 US Mustang Mach-E applicability, Ford/NHTSA documentation associates this message with an intermittent black center-display screen while in Reverse and DTC B1578:89 stored in the IPMA. A root cause is not established by the supplied evidence.

Which diagnostic code is associated with this message?

The verified communication identifies DTC B1578:89 stored in the Image Processing Module A (IPMA).

Is it safe to drive or charge?

Not yet established by verified evidence.

Is this a recall?

Not yet established by verified evidence.

20. Sources & verification

Verified
Ford Camera Is Unavailable. Please Contact Your Dealership.: Camera Is… | EV Diagnostics