Audi Intersection assist Malfunction! Please contact service.
Intersection assist Malfunction! Please contact service.
Quick answer
For certain 2020–2021 US Audi A7, A8, and e-tron vehicles, this alert is documented in Audi manufacturer communications as a sporadic intersection/lane-changing assist failure. Audi directs service diagnosis; the supplied evidence does not establish whether the vehicle is safe to drive or charge.
This page separates verified manufacturer/regulator evidence from supporting material. Unsupported causes, repairs or safety conclusions are not guessed.
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1. What does Intersection assist Malfunction! Please contact service. mean?
For certain 2020–2021 US Audi A7, A8, and e-tron vehicles, this alert is documented in Audi manufacturer communications as a sporadic intersection/lane-changing assist failure. Audi directs service diagnosis; the supplied evidence does not establish whether the vehicle is safe to drive or charge.
2. Technical explanation
Verified Audi/NHTSA manufacturer communications describe customer reports of sporadic failure of intersection/lane-changing assist, with “Intersection assist Malfunction! Please contact service.” among the possible instrument-cluster messages. The communications state that diagnostic trouble codes may be stored in one or both lane-change assistance control modules: J769 and J770, at address words 003C and/or 00CF. The supplied evidence does not establish the specific DTC text, root cause, or repair for an individual vehicle.
3. What system is affected?
Intersection/lane-changing assist; related lane-change assistance control modules J769 and J770 (address words 003C and/or 00CF).
4. How serious is this code?
Unknown. The verified diagnostic record does not provide a severity rating.
5. Symptoms you may notice
- Instrument-cluster message: “Intersection assist Malfunction! Please contact service.”
- Sporadic failure of intersection/lane-changing assist.
- Other messages documented in the same manufacturer communications may include “Lane change and exit warning: Malfunction! Please contact service.”, “Rear intersection assistant: Malfunction! Please contact service.”, and “Audi pre sense: Malfunction! Please contact service.”
6. Possible causes
- Not yet established by verified evidence. The supplied manufacturer-communication summaries identify possible stored faults in lane-change assistance control modules J769 and/or J770, but do not establish a root cause.
7. Can I still drive the vehicle?
Not yet established by verified evidence.
8. Can I charge the vehicle?
Not yet established by verified evidence.
9. What you can safely do
- Arrange diagnosis with an Audi service provider, as the alert itself requests service.
- Record whether the alert is intermittent and any other displayed driver-assistance messages.
- Do not attempt high-voltage or control-module repairs based on this alert.
10. Step-by-step troubleshooting
- A qualified service provider can check whether DTCs are stored in lane-change assistance control module J769 and/or J770 at address word 003C and/or 00CF.
- Further troubleshooting steps are not established by the supplied verified evidence.
11. When to contact service
Contact an Audi service provider for diagnosis. The alert explicitly states: “Please contact service.”
12. What the service center may check
- Check one or both lane-change assistance control modules, J769 and J770.
- Check address word 003C and/or 00CF for stored DTCs.
13. Possible repair or resolution
- Not yet established by verified evidence.
14. Affected vehicles
- Audi A7 · 2020–2021 · US
- Audi A8 · 2020–2021 · US
- Audi e-tron · 2020–2021 · US
15. Related TSBs / service bulletins
- NHTSA Manufacturer Communication 10193268, Audi document A9621682061155_2, published May 4, 2021. It documents this message and sporadic intersection/lane-changing assist failure; the supplied summary notes a revised header and updated applicable vehicles.
- NHTSA Manufacturer Communication 10182519, Audi document A9620592061155_1, published November 2, 2020. It documents this message and possible stored faults in J769 and/or J770.
- The supplied evidence does not establish whether either communication applies to every affected vehicle or whether a particular repair is required.
16. Recall information
- Not yet established by verified evidence. No recall information was supplied.
17. Official manufacturer information
Official evidence supplied: NHTSA Manufacturer Communications 10193268 and 10182519, containing Audi manufacturer communication information. Applicability in the supplied database is Audi A7 (2020–2021, US), Audi A8 (2020–2021, US), and Audi e-tron (2020–2021, US).
19. Frequently asked questions
What does “Intersection assist Malfunction! Please contact service.” mean?
For the listed Audi vehicles, official manufacturer communications associate the message with a sporadic failure of intersection/lane-changing assist.
Which modules may be involved?
The supplied communications state that a DTC may be stored in one or both lane-change assistance control modules: J769 and J770, at address word 003C and/or 00CF.
Can I continue driving?
Not yet established by verified evidence.
Can I charge the vehicle?
Not yet established by verified evidence.
Is there a recall?
Not yet established by verified evidence. No recall information was supplied.