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Audi SOS Emergency Call function: malfunction. Function unavailable. Please contact service

SOS Emergency Call function: malfunction. Function unavailable. Please contact service

DriveUnknown. The supplied diagnostic record lists safe-to-drive status as unknown.
ChargeUnknown. The supplied diagnostic record lists safe-to-charge status as unknown.
ServiceContact Audi service. The displayed message explicitly says, “Please contact service.”
Confidence90%

Quick answer

For certain 2023 US Audi Q5, e-tron, e-tron GT, and RS e-tron GT vehicles, this alert indicates that the SOS Emergency Call function is malfunctioning or unavailable. Audi’s referenced technical service bulletin documents the instrument-cluster message and directs the customer to contact service.

This page separates verified manufacturer/regulator evidence from supporting material. Unsupported causes, repairs or safety conclusions are not guessed.

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1. What does SOS Emergency Call function: malfunction. Function unavailable. Please contact service mean?

For certain 2023 US Audi Q5, e-tron, e-tron GT, and RS e-tron GT vehicles, this alert indicates that the SOS Emergency Call function is malfunctioning or unavailable. Audi’s referenced technical service bulletin documents the instrument-cluster message and directs the customer to contact service.

2. Technical explanation

Verified evidence establishes the exact alert text: “SOS Emergency Call function: malfunction. Function unavailable. Please contact service.” The available official Audi/NHTSA bulletin evidence confirms that this message may be displayed in the instrument cluster. The supplied evidence does not establish the underlying fault mechanism, diagnostic procedure, or specific repair.

3. What system is affected?

SOS Emergency Call function / emergency-call functionality. No further system detail is established by the verified evidence.

4. How serious is this code?

Unknown. The supplied diagnostic record lists severity as unknown.

5. Symptoms you may notice

  • Instrument-cluster message: “SOS Emergency Call function: malfunction. Function unavailable. Please contact service.”
  • SOS Emergency Call function reported as unavailable.

6. Possible causes

  • Not yet established by verified evidence.

7. Can I still drive the vehicle?

Unknown. The supplied diagnostic record lists safe-to-drive status as unknown.

8. Can I charge the vehicle?

Unknown. The supplied diagnostic record lists safe-to-charge status as unknown.

9. What you can safely do

  • Arrange contact with Audi service, as stated in the alert message.
  • Record the exact message and when it appeared for the service appointment.

10. Step-by-step troubleshooting

  1. No owner troubleshooting procedure is established by the verified evidence.
  2. Do not attempt high-voltage or emergency-call system repairs based on this alert.

11. When to contact service

Contact Audi service. The displayed message explicitly says, “Please contact service.”

12. What the service center may check

  • Verify and document the instrument-cluster message.
  • Further service checks are not yet established by the supplied verified evidence.

13. Possible repair or resolution

  • Not yet established by verified evidence.

14. Affected vehicles

15. Related TSBs / service bulletins

  • Audi Technical Service Bulletin / NHTSA Manufacturer Communication 11005938, A9124352074410_3, published July 27, 2024. It documents customer reports of this instrument-cluster message and notes that additional models were added on June 25, 2024.
  • Audi Technical Service Bulletin / NHTSA Manufacturer Communication 11005930, A9124272074410_2, published July 17, 2024. It documents customer reports of this instrument-cluster message and notes that additional models were added on June 25, 2024.

16. Recall information

  • Not yet established by verified evidence.

17. Official manufacturer information

Verified official source: NHTSA Manufacturer Communication 11005938 (Audi A9124352074410_3): https://static.nhtsa.gov/odi/ffdd/tsbs/TSBS_RECEIVED_2020-2024.zip#nhtsa_id=11005938

19. Frequently asked questions

What does this Audi SOS Emergency Call alert mean?

It means the vehicle reports that the SOS Emergency Call function is malfunctioning and unavailable. The exact message is documented in Audi’s official service-bulletin evidence.

Which vehicles are covered by the supplied applicability data?

2023 US Audi Q5, e-tron, e-tron GT, and RS e-tron GT vehicles.

Can I drive or charge the vehicle?

Not yet established by verified evidence. The diagnostic record marks both safe-to-drive and safe-to-charge status as unknown.

Is there a verified repair?

Not yet established by the supplied verified evidence.

20. Sources & verification

Verified
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