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Ford U2400

00 in the gateway module (GWM) and advanced driver assistance system (ADAS) modules with no other DTCs present. This may be due to an expir

DriveNot yet established by verified evidence.
ChargeNot yet established by verified evidence.
ServiceContact an authorized Ford dealer or qualified Ford service provider and reference Ford TSB 23-2122 / NHTSA Manufacturer Communication 10234595.
Confidence95%

Quick answer

For certain 2021–2023 Ford Mustang Mach-E vehicles in the US, Ford TSB 23-2122 addresses DTC U2400:00 stored in the gateway module (GWM) and ADAS modules when no other DTCs are present, in connection with BlueCruise/ActiveGlide hands-free driving mode availability or inoperative concerns.

This page separates verified manufacturer/regulator evidence from supporting material. Unsupported causes, repairs or safety conclusions are not guessed.

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1. What does U2400 mean?

For certain 2021–2023 Ford Mustang Mach-E vehicles in the US, Ford TSB 23-2122 addresses DTC U2400:00 stored in the gateway module (GWM) and ADAS modules when no other DTCs are present, in connection with BlueCruise/ActiveGlide hands-free driving mode availability or inoperative concerns.

2. Technical explanation

Verified evidence identifies U2400:00 in the GWM and advanced driver assistance system (ADAS) modules, with no other DTCs present, as a condition covered by Ford TSB 23-2122. The source associates this condition with BlueCruise/ActiveGlide hands-free driving mode availability concerns and/or BlueCruise/ActiveGlide being inoperative. The supplied evidence truncates the stated underlying reason after “This may be due to an expir”; therefore, the full cause is not yet established by verified evidence.

3. What system is affected?

Gateway module (GWM), advanced driver assistance system (ADAS) modules, and BlueCruise/ActiveGlide hands-free driving mode functionality.

4. How serious is this code?

Unknown. The supplied verified evidence does not assign a severity level.

5. Symptoms you may notice

  • BlueCruise/ActiveGlide hands-free driving mode availability concern.
  • BlueCruise/ActiveGlide may be inoperative.
  • U2400:00 may be stored in the GWM and ADAS modules with no other DTCs present.

6. Possible causes

  • Ford TSB 23-2122 states that the condition may be due to an “expir” condition, but the supplied verified evidence is truncated. The complete cause is not yet established by verified evidence.

7. Can I still drive the vehicle?

Not yet established by verified evidence.

8. Can I charge the vehicle?

Not yet established by verified evidence.

9. What you can safely do

  • Have the vehicle evaluated using Ford service information, including applicability of TSB 23-2122.
  • Document whether BlueCruise/ActiveGlide is unavailable or inoperative and whether U2400:00 is present with no other DTCs.
  • Do not rely on hands-free driving functionality when it is unavailable or inoperative.

10. Step-by-step troubleshooting

  1. Confirm the vehicle is a US-market 2021–2023 Ford Mustang Mach-E.
  2. Check for U2400:00 in the GWM and ADAS modules.
  3. Confirm whether there are no other DTCs present, as stated in the TSB evidence.
  4. Check Ford TSB 23-2122 for the applicable diagnostic and service procedure.

11. When to contact service

Contact an authorized Ford dealer or qualified Ford service provider and reference Ford TSB 23-2122 / NHTSA Manufacturer Communication 10234595.

12. What the service center may check

  • Verify DTC U2400:00 in the GWM and ADAS modules.
  • Verify whether no other DTCs are present.
  • Assess BlueCruise/ActiveGlide hands-free driving mode availability and operation.
  • Review and apply Ford TSB 23-2122 as applicable.

13. Possible repair or resolution

  • The supplied evidence confirms that Ford TSB 23-2122 addresses this condition. The specific repair or resolution is not included in the supplied evidence and is not yet established by verified evidence.

14. Affected vehicles

15. Related TSBs / service bulletins

  • Ford TSB 23-2122, published April 14, 2023; NHTSA Manufacturer Communication 10234595. It concerns BlueCruise/ActiveGlide availability or inoperative concerns and/or U2400:00 in GWM and ADAS modules with no other DTCs present, for applicable vehicles.

16. Recall information

  • Not yet established by verified evidence.

17. Official manufacturer information

Official source: NHTSA Manufacturer Communication 10234595, Ford TSB 23-2122, published April 14, 2023: https://static.nhtsa.gov/odi/ffdd/tsbs/TSBS_RECEIVED_2020-2024.zip#nhtsa_id=10234595

19. Frequently asked questions

What does U2400:00 mean for an applicable Ford Mustang Mach-E?

Verified evidence associates U2400:00 in the GWM and ADAS modules, with no other DTCs present, with BlueCruise/ActiveGlide availability or inoperative concerns covered by Ford TSB 23-2122.

Which vehicles are covered by the supplied evidence?

The supplied applicability evidence identifies US-market 2021–2023 Ford Mustang Mach-E vehicles.

Can I continue driving or charging?

Not yet established by verified evidence.

Is there a verified repair?

Ford TSB 23-2122 addresses the condition, but the supplied evidence does not include its specific repair procedure.

20. Sources & verification

Verified
Ford U2400: 00 in the gateway module (GWM) and advanced driver… | EV Diagnostics