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Audi SOS – Emergency call malfunction, please contact service

SOS – Emergency call malfunction, please contact service

Common search variants: SOS - Emergency call malfunction, please contact service · Search ignores case and common separators.

DriveNot yet established by verified evidence.
ChargeNot yet established by verified evidence.
ServiceContact an Audi service center. The alert itself says to contact service, and the cited Audi communications direct creation of a PSS record under the documented conditions.
Confidence90%

Quick answer

For certain 2021 US Audi A7, A8, Q5, and e-tron vehicles, this alert is documented in Audi manufacturer communications when DTCs B129B11 and B239C11 are stored. Audi’s bulletin direction is to create a PSS record. Driving and charging status are not yet established by verified evidence.

This page separates verified manufacturer/regulator evidence from supporting material. Unsupported causes, repairs or safety conclusions are not guessed.

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1. What does SOS – Emergency call malfunction, please contact service mean?

For certain 2021 US Audi A7, A8, Q5, and e-tron vehicles, this alert is documented in Audi manufacturer communications when DTCs B129B11 and B239C11 are stored. Audi’s bulletin direction is to create a PSS record. Driving and charging status are not yet established by verified evidence.

2. Technical explanation

The instrument-cluster message is: “SOS - Emergency call malfunction, please contact service.” Verified Audi manufacturer communications describe this message in connection with stored DTCs B129B11 and B239C11 in the emergency call module and communication-related control-module context. The supplied evidence does not establish a component-level fault cause or a specific repair.

3. What system is affected?

Emergency call / SOS and communications-related control modules.

4. How serious is this code?

Unknown. The verified evidence does not assign a severity level.

5. Symptoms you may notice

  • Instrument-cluster message: “SOS - Emergency call malfunction, please contact service.”
  • DTCs B129B11 and B239C11 may be stored, according to the cited manufacturer communications.

6. Possible causes

  • Not yet established by verified evidence.

7. Can I still drive the vehicle?

Not yet established by verified evidence.

8. Can I charge the vehicle?

Not yet established by verified evidence.

9. What you can safely do

  • Arrange Audi service evaluation.
  • Provide the exact instrument-cluster message to the service department.
  • Do not assume emergency-call functionality is available while the message is displayed.

10. Step-by-step troubleshooting

  1. Audi manufacturer communications instruct service personnel to create a PSS record when this message is displayed and DTCs B129B11 and B239C11 are stored.
  2. No owner-performed diagnostic or repair procedure is established by the supplied verified evidence.

11. When to contact service

Contact an Audi service center. The alert itself says to contact service, and the cited Audi communications direct creation of a PSS record under the documented conditions.

12. What the service center may check

  • Confirm the instrument-cluster SOS malfunction message.
  • Read fault memory for DTCs B129B11 and B239C11.
  • Create a PSS record when the documented message and DTC conditions are present, as directed by Audi’s manufacturer communications.

13. Possible repair or resolution

  • Not yet established by verified evidence.

14. Affected vehicles

15. Related TSBs / service bulletins

  • NHTSA Manufacturer Communication 10187352, Audi bulletin A9121672061625_2, published February 17, 2021. It directs creation of a PSS record when the SOS malfunction message is displayed and DTCs B129B11 and B239C11 are stored.
  • NHTSA Manufacturer Communication 10203173, Audi bulletin A9121472061625_3, published November 3, 2021. It likewise directs creation of a PSS record under the documented message and DTC conditions.

16. Recall information

  • Not yet established by verified evidence.

17. Official manufacturer information

Official NHTSA-hosted Audi manufacturer communications: https://static.nhtsa.gov/odi/ffdd/tsbs/TSBS_RECEIVED_2020-2024.zip#nhtsa_id=10187352 and https://static.nhtsa.gov/odi/ffdd/tsbs/TSBS_RECEIVED_2020-2024.zip#nhtsa_id=10203173

19. Frequently asked questions

What does “SOS - Emergency call malfunction, please contact service” mean?

It indicates an SOS/emergency-call malfunction message in the instrument cluster. Verified Audi communications associate the displayed message with DTCs B129B11 and B239C11 under the conditions addressed by the bulletins.

Which vehicles are covered by the supplied evidence?

The supplied applicability data identifies 2021 US Audi A7, A8, Q5, and e-tron vehicles.

Can I drive or charge the vehicle?

Not yet established by verified evidence.

What should the service center do?

Audi’s cited manufacturer communications direct creation of a PSS record when the message is displayed and DTCs B129B11 and B239C11 are stored.

20. Sources & verification

Verified
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